HI crashes after logging with credentials

Support Forum
#1

Hi everybody!

I’m really excited about using this solution, and greatly simplifying my life but, I cannot manage to get it up and running completely.

I followed the installation process for setting up D2000 on a raspberry as close as I could but whenever I log into HI with default username and password it crashes. Any thoughts on this? Below the log.

On a side note, I’m able to log to the thin client web application and see the simulations without any issues. The ip set by the DHCP is 192.168.100.143 and the D2000 system control UI doesn’t show anything as the tutorial shows, its blank in deed.

Any help would be greatly appreciated.

** Process: D2000@HI
** Command Line: “C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe” /S192.168.100.143
** Version: V12.00.061-RELEASE
** Release: A190917061-05 (STANDARD)
** Platform: x86_64-windows
** ComputerName: DESKTOP-xxxxxxx
** Module name: C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe
** Module date: 17-09-2019
** Module time: 15:51:30
** Module size: 34154515
** Module loadedAddress: 0x0000000000400000
** Module preferredAddress: 0x0000000000400000
** Uptime: 0 days, 00:00
** Clock: 22-03-2020 18:17:54.063

— Exception information —

Error message:
Exception name: ADA.STRINGS.LENGTH_ERROR
Message: a-strsup.adb:1918
Call stack traceback locations:
0x0000000001D12B28 0x0000000000542414 0x000000000054783E 0x00000000012CCA54 0x00000000012D4435 0x00000000012D5BB5 0x0000000001868F0B 0x00000000019CB4DE 0x0000000001AB61BA 0x000000000127A553 0x000000000126BA0C 0x000000000126D0C0 0x00007FF829395C0B 0x00007FF82939521A 0x00007FF829394439 0x00007FF829393AFD 0x00007FF8249BC58D 0x00007FF8249BBFEF 0x00007FF82939403D 0x00007FF82939784E 0x00007FF82939768D 0x000000000127BC18 0x000000000126BA0C 0x000000000126D0C0 0x00007FF829395C0B 0x00007FF8293957DA 0x00007FF8293A50FE 0x00007FF829B1FE32 0x00007FF8271E1C42 0x00000000012027BB 0x00000000018C6490 0x00000000019D7393 0x0000000001ABAD4F 0x0000000001CB15CF 0x00000000010B4021 0x00000000010B579D 0x0000000001BE12E2 0x0000000001BE4E7B 0x000000000127AF85 0x000000000126BA0C 0x000000000126CF58 0x00007FF829395C0B 0x00007FF829395600 0x000000000127F4A9 0x000000000127F54D 0x0000000001280BD2 0x0000000000403304 0x0000000001D90CDC 0x00000000004013B3 0x00000000004014C6

[2020-03-22 18:17:54.079]E =========================================================
================ Process additional info ================

InMsg+ prio: 14 M.O.CCONNECTLIST - ActNr: 6 - PasNr: 0

=========================================================

[2020-03-22 18:17:54.111]E

=========== System info : 22.03.20 18:17:54 ===========

Pens nr: 37
Brushes nr: 38
FntStyles nr: 24
FntHwnds nr: 12
BrushHwnds nr: 49
Bitmaps nr(Created,Valid,Gdi,Bmp): 8 / 8 / 12 / 24
Pal nr: 50
BmpPal nr: 2
ExtPal nr: 5
StatusTexts nr: 4
RefList nr: 85
Value Cashe-Users nr: 3
Value Cashe-Objects nr: 14
VisualObj nr: 3
DataObj nr: 67
ObjType SYSTEM nr: 2
ObjType PICTURE nr: 2
ObjType GRAPH nr: 1
ObjType ST_TEXT nr: 4
ObjType PALETTE nr: 50
ObjType ALARM nr: 1
ObjType BMPPAL nr: 2
ObjType EXTPAL nr: 5
Memory: 12685391

=========================================================
MULTIMONITOR HI AVAILABLE
Num monitors: 2
Monitor size dektop(sum) dx/dy: 1920 / 1080 (from: 3840 / 1080 )
Monitor 1 dx/dy, rect(LTRB): 1920 / 1080 ( 0 , 0 , 1920 , 1080 )
Monitor 2 dx/dy, rect(LTRB): 1920 / 1080 ( 1920 , 0 , 3840 , 1080 )

HI is maximized: FALSE
HI pos: 0 / 0
HI client size dx/dy: 3821 / 969
HI globalMemDC size dx/dy: 3840 / 1080
HI pos. dx/dy, rect(LTRB): 3840 / 1080 ( 0 , 0 , 3840 , 1080 )

[2020-03-22 18:17:54.140]E — Process system info —

Windows version: OS_WIN8
GDI objects: 1404
USER objects: 531
HandleCount: 972
ThreadCount: 82
Allocated memory: 12687463
PageFaultCount: 96805
PeakWorkingSetSize: 237658112
WorkingSetSize: 237195264
QuotaPeakPagedPoolUsage: 1435280
QuotaPagedPoolUsage: 1431528
QuotaPeakNonPagedPoolUsage: 94696
QuotaNonPagedPoolUsage: 94288
PagefileUsage: 521412608
PeakPagefileUsage: 557076480
PrivateUsage: 521412608
dwMemoryLoad: 60
ullTotalPhys: 17029062656
ullAvailPhys: 6698942464
ullTotalPageFile: 26692739072
ullAvailPageFile: 10308079616
ullTotalVirtual: 140737488224256
ullAvailVirtual: 140729607110656
ullAvailExtendedVirtual: 0

[2020-03-22 18:17:54.150]E — Symbolic traceback —

[C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe]
0x1d12b28
0x542414
0x54783e
0x12cca54
0x12d4435
0x12d5bb5
0x1868f0b
0x19cb4de
0x1ab61ba
0x127a553
0x126ba0c
0x126d0c0
[C:\WINDOWS\System32\USER32.dll]
0x7ff829395c0b
[C:\WINDOWS\System32\USER32.dll]
0x7ff82939521a
[C:\WINDOWS\System32\USER32.dll]
0x7ff829394439
[C:\WINDOWS\System32\USER32.dll]
0x7ff829393afd
[C:\WINDOWS\system32\uxtheme.dll]
0x7ff8249bc58d
[C:\WINDOWS\system32\uxtheme.dll]
0x7ff8249bbfef
[C:\WINDOWS\System32\USER32.dll]
0x7ff82939403d
[C:\WINDOWS\System32\USER32.dll]
0x7ff82939784e
[C:\WINDOWS\System32\USER32.dll]
0x7ff82939768d
[C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe]
0x127bc18
0x126ba0c
0x126d0c0
[C:\WINDOWS\System32\USER32.dll]
0x7ff829395c0b
[C:\WINDOWS\System32\USER32.dll]
0x7ff8293957da
[C:\WINDOWS\System32\USER32.dll]
0x7ff8293a50fe
[C:\WINDOWS\SYSTEM32\ntdll.dll]
0x7ff829b1fe32
[C:\WINDOWS\System32\win32u.dll]
0x7ff8271e1c42
[C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe]
0x12027bb
0x18c6490
0x19d7393
0x1abad4f
0x1cb15cf
0x10b4021
0x10b579d
0x1be12e2
0x1be4e7b
0x127af85
0x126ba0c
0x126cf58
[C:\WINDOWS\System32\USER32.dll]
0x7ff829395c0b
[C:\WINDOWS\System32\USER32.dll]
0x7ff829395600
[C:\Program Files\D2000 Client 12.0.61\bin64\hi.exe]
0x127f4a9
0x127f54d
0x1280bd2
0x403304
0x1d90cdc
0x4013b3
0x4014c6

#2

Some of the names of objects used in opening object are too long. The best solution is take updates of D2000 V12.00.061.

#3

Hi!

Thanks Lubo, So far I have written both the RPI_D2000_V12.00.061u5.1 and the RPI_D2000_V12.00.061u5 on my Raspberry Pi. I got the same exception with both images.

For the client, I have only used the D2000_Client-12.0.61.u5-x64-win (is the only version I have)

Do you recommend using an older image and windows client? If so, how can I get those?

#4

Well, we analyzed problem. There is a problem when you open a graph with your regional settings. We are looking for a way to solve the problem.

#5

Hi! Finaly I’m back.
Try to execute the command
reg query “HKCU\Control Panel\International”
and send as the result
Exmample:
d:\d2000\D2000_V12.0.61\D2000_EXE\bin>reg query “HKCU\Control Panel\International”

By me the problem is that you are using a time format that exceeds our 12-character length limit. such as “10 : 34 : 25 pm”

#6

There ya go:

imagen(5)
imagen(5).png1219×832 51.2 KB

#7

HI!
Thank you for for help with idenfication of problem. We are going to solve it.
You are using time “Hora lagra” as “hh:mm:ss tt” = “09:16:17 a.m.” = 13 charactres.
If you want use D2000 HI imedietly. Change your time format in the regional settings to shorter string. For example: “hh:mm:ss”.